SharePoint Solutions Alert Manager Plus

November 4th, 2009
Name Alert Manager Plus Vendor SharePoint Solutions
Web http://sharepointsolutions.com/SharePoint-Add-ons/Products/Pages/AlertManager.aspx Pricing Commercial Licences From $995, free trial availalbe
Category Commercial Alert Administration Tool
Overview In 2005, SharePoint Solutions boosted the power of SharePoint Alerts by releasing WSS Alert Manager for Windows SharePoint Services v2, and SPS Alert Manager for SharePoint Portal Server 2003.  Since then, hundreds of companies from around the world have augmented their SharePoint alert capabilities with our add-on software for alert management.



Alert Manager for SharePoint 2007 leverages the success of our market-leading alert management product line, bringing you a new level of flexibility and control for managing your user’s SharePoint Alerts in Windows SharePoint Services v3 and Microsoft Office SharePoint Server 2007.

As you would expect from the market leader, no other SharePoint alert management product available today comes close to providing you with the powerful feature set of Alert Manager for SharePoint 2007.

Our award-winning software engineering team invites you to compare AM2007’s rich feature set, and evaluate Alert Manager for SharePoint 2007 in your own environment.


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Virto Alerts Customizer

November 4th, 2009
Name Alerts Customizer Vendor Virto Software
Web http://www.virtosoftware.com/sharepoint-alerts-customizer-virto.aspx Pricing Commercial Licenses from $695, free trial available
Category Commercial End User Tool
Overview Virto Alerts Customizer for SharePoint provides users with this additional adjustment tool. Now you can create your own task alert in an instant, and allow it to be sent to a specific user or a group of users. An important feature with the Virto Alerts Customizer is the ability to create your own alerts in Rich Text  format.

You can also define the frequency of alerts by simply choosing one of the following options: send immediately, hourly, daily or weekly. Alerts can also be sent within a specified timetable (i.e., only within
business hours — from 8 AM to 5 PM). All of this can then be combined into a single ticket. When you enable this feature, all of your alerts will be assembled into a single email instead of being sent in several email messages. Finally, Virto Alerts Customizer allows sending SharePoint alerts and notifications not only by e-mail, but also by SMS or via instant messengers like Jabber or Miranda.

Another feature of the Virto Alerts Customizer is the Custom Filtering System. This allows users to create complex terms and conditions for sending notifications. An example would be for you to receive notifications when your task is complete or the percentage of completion is more than 90%.

The option of Custom Templates makes it possible to create the Body of the Alert message within seconds. The Virto Alerts Customizer Message Templates enables users to use different tags in the HTML-based template body. The tags are replaced with the Alert List column fields and other elements while the message is being drafted.


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SharePointBoost Alert Reminder Boost

November 4th, 2009
Name Alert Reminder Boost Vendor SharePointBoost
Web http://www.sharepointboost.com/alertreminderboost.html Pricing Commercial Licenses from $199, free trial available
Category Commercial End User Alert Tool
Overview Send Reminder emails for upcoming deadlines, overdue item, or change of item status;
Can define complex Alert/Reminder conditions;
You can insert columns into Subject of email;
You can customize Alert/Reminder email body according to your requirements;
Can send Alert/Reminder emails to user/group field columns, AD users/groups, email addresses;
Can display email address which Alert/Reminder emails is sent from;
Item attachments can be added to Alert/Reminder email attachments;
You can define email addresses which you want to reply to;
You can export and import Alert Part as template;
Alert/ Reminder email contents displays as strikethrough where contents deleted and highlight where contents newly-added;
Alert/Reminder email contents contains mobile link, including item mobile display, edit link and mobile list link; New
Send Alert email to SharePoint users/groups when item is created, modified or deleted.


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Bamboo My Alerts Organizer

November 4th, 2009
Name My Alerts Organizer Vendor Bamboo Solutions
Web http://store.bamboosolutions.com/sharepoint-my-alerts-organizer.aspx Pricing Commercial Licenses from $500, Free trial available
Category Commercial End User Alerts Administration product
Overview

Currently, SharePoint users (MOSS and WSS 3.0) can view and edit the alerts they’ve set up for a particular list or library, or even individual items. However, this fragmented view makes it is easy to forget which alerts you’ve set up and which ones you need to set up within a site or site collection. Users don’t have a way to manage all of their alerts, from a single location for each site within a site collection.

The Bamboo My Alerts Organizer provides users with the ability to view all the alerts they have setup for each site in a site collection from a single view. Users can access the My Alerts Organizer right from their SharePoint site through the user’s personal menu. This feature allows users to easily create new alerts, group alerts, enable/disable alerts, delete alerts, and perform inline editing of alert frequency settings.


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Bamboo Alerts Administrator

November 4th, 2009
Name Alerts Adminstrator Vendor Bamboo Solutions
Web http://store.bamboosolutions.com/sharepoint-alerts-administrator.aspx Pricing Commercial Licenses from $500, free trial available
Category Commercial Alerts Administration Tool
Overview The Bamboo Alerts Administrator provides SharePoint Administrators with the ability to create, edit, delete, group, and filter SharePoint alerts for all users within a single Web Application from one location. Create multiple alerts for one or more users in one step as well as create an alert for an Active Directory security group. SharePoint Administrators can access the Bamboo Alerts Administrator from anywhere in SharePoint from the Site Actions drop-down menu.


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Bamboo Alert Plus

November 4th, 2009
Name Alert Plus Vendor Bamboo Solutions
Web http://store.bamboosolutions.com/sharepoint-alert-plus-web-part.aspx Pricing Commercial Licenses from $700, free trial available
Category Commercial End User Web part/service
Overview Alerts in SharePoint are frequently underused. One of the main reasons is that users are often inundated with an unnecessary amount of alerts whenever a list is touched – diminishing their significance. Alert Plus Web Part gives users the ability to only receive alerts for very specific conditions, helping your end users manage their tasks more efficiently and consistently.

The Alert Plus Web Part allows you to easily set up and receive customized notifications alerting you to a variety of conditions or changes in a SharePoint list, such as when a task has been added to the portal, tasks are coming due or overdue, or a new version of a document is added to a document library that needs review.



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Pentalogic Reminder

November 4th, 2009
Name Pentalogic Reminder Vendor Pentalogic Technology
Web http://www.pentalogic.net/sharepoint-reminder.aspx Pricing Commercial licenses from $195, free trial available
Category End User Alert Service/Webpart





Overview SharePoint already has a built in Alerts feature but this is limited to sending out emails when items in your list are changed by users – for example when a new task is added.

SharePoint Reminder adds the ability to send out emails on date based events – for example it can constantly monitor a Task List and when an item is due send a ‘This Task is Due Soon’ email to the person who has been assigned to complete the task. It can also send out another email if a task becomes overdue.

It is very flexible and applicable to a variety of common SharePoint scenarios such as :-

Task Management: Send reminder emails when Tasks are approaching their due date – then another once they are overdue.

Helpdesk Management: Escalate an issue if it hasn’t been resolved within a certain time of being logged.

Enhanced Alerts: Gain more control over email alerts including who gets them, under what circumstances and customise the text of the email.

Simple Workflow: Use SharePoint Reminder to drive simple workflow by sending emails when a task is ready for the next stage in a business process.

Equipment calibration and testing: Help manage the regular calibration and testing of equipment while keeping an audit log for compliance purposes.

Document Management: Send a reminder email to a document author once its past its review or archive date.

Event Lists: Remind people of important upcoming events or meetings.

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Troubleshooting – Something in the Alert emails is incorrect

October 17th, 2009

This is part 3 of the series on Troubleshooting Email Alerts in SharePoint and you may want to review part one.

This section is dedicated to problems where your are getting the emails you expect but they are incorrect in some way.

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Troubleshooting – Task modified alerts getting sent to random, incorrect recipients

October 17th, 2009

This is one article in the larger Troubleshooting SharePoint Alerts guide

Problem

Task lists can send an email notification when a task is assigned or changed (Settings > Advanced Settings > E-Mail Notification).

If you modify the Assigned To column of the task list to “Allow multiple selections” then the email may be sent to random, incorrect recipients – some names will be crossed out (strike-through) in the email.

References

To Resolve

This is a known issue and was fixed in Windows SharepPoint Services 3 Hotfix (KB948945 21st February 2008)

“On a SharePoint Server 2007 site, you modify a task in a task list. When you do this, users other than the users who are assigned to the task receive the notification e-mail message for the change.”

This fix is believed to have been included in


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Troubleshooting SharePoint Alerts – Part 1

October 15th, 2009

This guide will help you troubleshoot why you are not getting the Alert emails you expect from SharePoint.

There are a multitude of problems and we can’t possibly cover every possibility here, but following this guide should help you resolve the most common problems.

The wild cards in this process are spam filters and email client processing rules (e.g. file anything that comes from this address or with this subject in this folder) – so it’s worth ruling those out before going any further.

The guide is split into the following main sections

  1. Are you getting any emails from SharePoint?
  2. You are getting the initial “You have successfully create an alert…” email, but no subsequent emails
  3. You are getting alert me emails but the information in them is incorrect (they contain the wrong urls, they go to the wrong people etc)

(Part 2 coming soon!)


Are you getting any emails from SharePoint?

The first stage is to determine if the problems are caused by SharePoint or other parts of your email infrastructure.

When you setup an email alert you receive an immediate “You have successfully created an alert for…” confirmation email.

TODO

  • If you do not receive this then continue with this guide, its likely that the problem is not within SharePoint, but some other part of your email infrastructure.

If you receive this email reliably we still can’t be sure that your email infrastructure is setup correctly as the confirmation email is sent from a

then we know that the email infrastructure is setup correctly and any further problems are to do with SharePoint.

(Note – if you are not familiar with SMTP and related technologies you might want to review this SMTP Primer before going any further)


If you receive this for some users but not others then verify :-

  • That all users have a valid email address in SharePoints user list ( Site Actions > Site Settings > People and Groups > All people, find the user and check the Email field)
  • That this user’s email is being delivered successfully from other sources?
  • Do emails to users on the internal domain get delivered and external email addresses fail (or vice versa) – in which case you need to look in detail at your email infrastructure to determine where the problem lies. 


If you receive this email intermittently

And are running a server farm then you may have a problem with the configuration of one of the servers in your farm so continue with the “you do not receive this email” section, applying the troubleshooting steps to the servers individually where appropriate.


If you do not receive this email

  • Check the email settings in SharePoint central administration are correct (SharePoint Central Administration > Operations > Outgoing Emails Settings) – note the Outbound SMTP server, From and Reply To addresses.
  • Run a tool like the SMTP Test Tool or Telnet on your SharePoint server to send an email via your SMTP server.  Be sure to use the same settings you noted above. Check :-
  • Is there anything that may block SMTP transmissions on port 25 (common to stop mass mailing worms/viruses), for example
    • A firewall running on or in between the SharePoint server and the SMTP server
    • Antivirus software (viruses and other malware often send large numbers of emails)
    • Remember that if your security blocks SMTP transmissions based on process or account then test tools such as Telnet or SMTP Test tool will be a different process and will often be running under a different account to SharePoint.
  • Does the SMTP server permit connections (relay’s) from your SharePoint servers – including all the Web Front Ends (WFE) and Index server?
  • Is the SMTP server configured to deliver emails or relay them to another SMTP server and is it working?

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