Comments on: Troubleshooting

By: Bobby D.

Bobby D. — Thu, 02 Feb 2012 19:24:20 +0000

We just got sharepoint at my organization. Every alert I get shows all the information that had been edited out, so we get the new update and the old information in a slightly lighter colour with strikeout font.

By: Dorit Kretchmer

Dorit Kretchmer — Mon, 19 Dec 2011 09:53:05 +0000

Hi,
My name is Dorit and I have a problem with SharePoint alters. I work with SharePoint 2007. I get a daily mail of changed items but for some reason each changed item appears twice in the email (duplicated within the email). Does anyone have a solution for this? Thanks

By: Leslie Burke

Leslie Burke — Thu, 01 Dec 2011 17:00:44 +0000

Has anyone experienced this with regard to Survey alerts. Alerts for newly added responses are not generated. However, alerts for changes are. Note, however, this may be a time of day issue. This was not working successfully yesterday afternoon, however, in my testing this morning, by selecting the “New Items Are Added,” I did receive the proper alerts. Makes me think there may be user error on my part yesterday, in not ensuring that alert option was selected, however, I’m fairly certain I did select that option at some point while scrambling to troubleshoot the issue. Some background: This was on a live site and is not the same as the site survey I’m testing, but the live site is on the same platform. The first alert was set for “All Changes,” “Anything Changes,” and “Immediate.” So when alerts were not generated, I changed the option to “New Items Are Added.” No luck on that in the afternoon yesterday. But am successful on test site this morning. Any ideas?

By: Mike

Mike — Wed, 16 Nov 2011 14:41:51 +0000

Another odd one to throw in the basket, hoping someone can help since this affects hundreds of alerts. We have a document library that sends out daily summaries at 4PM to hundreds of users. Last night the alerts were not sent until 6PM, and then they started repeating, same alert/email, at random intervals, but no more than 20 minutes apart.

My initial thought is that I need to delete and recreate all these alerts. Since there are so many users affected, I have turned off alerts to stop the deluge and as a result am kind of stuck with the troubleshooting. Already rebooted the server, and can’t just test one alert delete/recreate because it will still spam the other users.

My fear is that there is a problem with the Document Library and I don’t want to needlessly delete the alerts if I can avoid it.

By: Paul T

Paul T — Mon, 24 Oct 2011 14:45:15 +0000

I have a very odd one that I can’t figure out (MOSS 2007). What happens is that when one particular user creates a calendar event, it posts and alerts are sent, including to her (correctly). However, within a few hours a second alert is sent out (the user does not initiate) that says the event has been changed, and it notes the time was changed (Modified). The user ASSURES me that she is not going in and changing anything.

It happens all the time for this one user in this one calendar, and it’s consistently just under 1.5 hours; can’t get to the root cause here.

By: Rishi

Rishi — Tue, 18 Oct 2011 17:15:45 +0000

Hi, In my Alert mail some fields are missing . How can I add them without modifying Alerttemplates.xml file ? I believe by default it should include all the fields of the list/library in the notification mail ?

By: Robert

Robert — Thu, 13 Oct 2011 12:41:15 +0000

Hi,

I have added an alert to notify of each new response from a survey but receive no alerts for this. By setting to notify on “all changes” I can get alerts when a response is deleted though. I’m on SharePoint 2007.

Thanks for your help!

By: Ryan

Ryan — Fri, 07 Oct 2011 09:31:31 +0000

@Aaron – late reply but check out the links here
http://sharepointalert.info/2009/10/troubleshooting-task-alert-sent-random-incorrect-recipients/

By: Ryan

Ryan — Fri, 07 Oct 2011 09:29:15 +0000

@Glenn – that is going to be a tricky one. You can find some references on the internet explaining how the alerts are setup in the database and tips on how to modify them directly, but thats a bit dangerous and leaves your SharePoint installation in an unsupported state. One of the commercial tools like SPAlertManager may be able to do this (I don’t know) otherwise perhaps a support call to Microsoft may be a good idea if you have a contract with them?

By: Glenn

Glenn — Mon, 15 Aug 2011 18:17:06 +0000

We just migrated from SharePoint 2007 to 2010 with a URL change which broke the Alert mailings. We asked for staff to re-create the alerts in 2010 but just found out that they did not delete the 2007 alerts first. So now they get the URL error from the 2007 alert along with the new 2010 alert they just created. When we go in to delete the 2007 alerts we can’t find a way to distinguish between 2007 and 2010. Is there a method that allows me to tell them apart? A creation date perhaps? I appreciate your help